Target Customer Service... Bad, Bad, Bad

So we had to deal with Target's customer service Tuesday afternoon. Mission, not accomplished. Leslie and her sister took a trip to Tuscaloosa, which is about an hour and a half from West Point, for a day of shopping and what not. The last thing they do is go to Target to get a few things. Leslie comes home, looks in her bag and realizes that all of her items are not in the bag, $20 worth of items. She searches her sister's bags and her car yet cannot find it anywhere. She concludes that the girl at the checkout must have forgotten to give it to her.

Leslie calls the Super Target in Tuscaloosa to tell them about her issue. She was transferred to customer service, who promptly told her there was nothing they could do about it, that she would have to come back to the store with her receipt even after she told them that she lived almost 2 hours away. "Sorry" was all they would say. So she calls the store again and asks to speak with a manager, the girl puts her on hold to transfer her to one, yet the call never gets through, so finally the receptionist asks her to wait to see if she could get someone to help her with her problem, but while she is gone the call is disconnected. So Leslie calls back again and is told by a different receptionist that there is nothing they could do about it and that she can come back, even two months from now with her receipt, and of course they were still gonna believe that things were left out of her bag. And there was also a number at the bottom of the receipt which apparently tracks the receipt and the items that were purchased, yet we couldn't give them that number, they need to see the receipt. The story is not over yet. I decide to call back, after searching the internet over for an 800 number to call unsuccessfully, and I ask for the number to their corporate headquarters which I did find out was in Minneapolis, MN. The number they gave was for Birmingham, telling me that is where the local corporate headquarters were. I thought that sounded strange but I called it anyway. After being transferred to someone I stated my issue to him and he told me "They transferred you to this number?"
"Yes", I said
"Well this is just the Target store in Birmingham", he stated.
So after that he finally gave me the number to customer service, and guess what, customer service was closed for the day. *Sigh*